Description about Specified Commercial Transactions

Company Name
Ardour Incorporated
Shop Operation Manager
Hisashi Tanaka
1101 Shuzeicho, Kamigyo-ku, Kyoto City, Kyoto 6028155, Japan
Email Address
Necessary Charges Other Than Price of Product
Shipping Cost and Consumption Tax
How to Place Your Order
Shopping Cart
Payment Method
Credit Card Only
Due Date for Payment
Please fill in the required fields in the form on the website when you place an order.
Timing for Delivery
Your order will be packed and shipped within 5 business days after we accept your order. Please be reminded that the delivery of your order may be delayed depending on a carrier, climate or transportation condition.
Refund / Exchange Items
・We do not accept any returned items or exchange of items for your convenience.
・Please check if the delivered items are the same items you ordered or not right after you receive your order.
・We exchange items at our expense of shipping cost only if the delivered item is wrong, torn, damaged or stained.
・Please contact us for returing or exchanging items within "7 business days" after you receive your ordered items.
・In addition, we do not accept any returned items or exchange of items due to any of the following reasons:
1) Items you have used once
2) Items received more than 7 days ago and no notice about it to our shop within such period
3) Items you sent back without prior notice to our shop
・Please contact us via the form on "Contact Us" for the cancellation after placing your order.
・Please be reminded that any order cancellation after shipping cannot be accepted.